Asked Questions (FAQ)

At Blush Nails LLC, we believe that an informed customer is a happy customer. We know that buying nail supplies online can raise many questions – from sizing and materials to shipping and returns. That is why we have compiled this extensive list of frequently asked questions.

We have organized the FAQ into logical sections so you can quickly find what you need. If you cannot find your answer here, please do not hesitate to contact us directly at lynellelucila13811@gmail.com or call (+1) 319 674 8202. Our US-based customer support team is ready to help.

1. Orders & Account

Q1: Do I need to create an account to place an order?

A: No. You are welcome to check out as a guest. However, creating a free account offers several benefits:

• Faster checkout (your address and payment preferences are saved).

• Order history and tracking in one place.

• Exclusive email offers and early access to sales.

• Easier returns and exchanges.

Creating an account takes less than one minute and requires only your email address and a password.

Q2: How can I track my order?

A: Once your order ships, we will send a shipping confirmation email containing:

• A tracking number.

• A link to the carrier’s tracking page (USPS, UPS, FedEx, or DHL).

• Estimated delivery date.

You can also log into your account (if you created one) and view your order status under “Order History.” If you checked out as a guest and did not receive a tracking email within 5 business days, please check your spam folder. If it’s not there, email us at lynellelucila13811@gmail.com with your order number.

Q3: I made a mistake in my shipping address. What should I do?

A: Contact us immediately at lynellelucila13811@gmail.com with the subject line “ADDRESS CHANGE – Order # [Your Number]” . If your order has not yet been processed and packed, we can update the address free of charge.

Once the order has shipped, we cannot change the address. If the package is returned to us as undeliverable, you will be responsible for the cost of re-shipping ($5–$15 depending on weight and destination). We strongly recommend double-checking your address before clicking “Place Order.”

Q4: Can I cancel or modify my order after placing it?

A: Possibly, but only if the order has not yet entered the packing stage. We process orders very quickly to ensure fast shipping.

• To cancel: Email us with “CANCEL ORDER” in the subject line. If successful, you will receive a confirmation email and a full refund within 2–3 business days.

• To modify (e.g., change quantity or add an item): Please cancel and place a new order. We cannot add items to an existing order.

If your order has already shipped, you will need to follow our standard return process once you receive the package (see Section 6 or our Refund and Return Policy).

Q5: How do I reset my password?

A: On the login page, click “Forgot Password?” . Enter the email address associated with your account, and we will send a password reset link. If you do not receive the email within 10 minutes, check your spam folder. Still having trouble? Email us at lynellelucila13811@gmail.com and we will manually reset it for you.

Q6: Why was my order cancelled by Blush Nails?

A: We rarely cancel orders, but it can happen for several reasons:

• The product is unexpectedly out of stock.

• Our fraud detection system flagged the transaction (e.g., mismatched billing/shipping address).

• We identified a pricing error on the website.

• We are unable to verify your payment information.

If we cancel your order, you will receive an email explaining the reason and a full refund. You are welcome to place a new order after addressing the issue (e.g., using a different payment method).

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2. Products & Materials

Q7: What is the difference between ABS plastic nail tips and soft gel (PMMA) tips?

A: Great question. This is one of the most important distinctions in nail tips.

• ABS Plastic Tips: Traditional, rigid plastic. They are durable but do not bend. If you apply too much pressure, they will crack or snap. They are typically less expensive and are often used with acrylic powder.

• Soft Gel (PMMA) Tips: A newer, more flexible material. They bend without leaving white crease marks and return to their original shape. This mimics the natural nail’s flexibility, making them more comfortable and less likely to snap. Soft gel tips are ideal for gel-x systems and are generally considered higher quality.

At Blush Nails LLC, we primarily stock soft gel (PMMA) tips because they offer superior comfort, durability, and a natural look. Check each product description – we clearly indicate the material.

Q8: What does “pre-buffed” or “half-matte” mean?

A: Traditional nail tips require you to buff the inner surface to create texture for the glue or gel to adhere to. Pre-buffed or half-matte tips have already been textured at the factory. This saves you time and reduces the risk of over-buffing your natural nail.

Some of our premium tips (like the AILLSA double-sided matte series) are pre-buffed on both sides and do not even require a base coat. This is a significant time-saver.

Q9: Are your gel polishes and base/top coats HEMA-free?

A: We carry products from multiple brands, and formulations vary. However, we prioritize customer safety. Many of our products (including those from Beetles, GAOY, AIMEILI, and GELLEN) are HEMA-free, TPO-free, and 9-toxin-free. Always check the individual product description for specific ingredient information. If you have known allergies, we recommend performing a patch test before full application (see Section 11).

Q10: Do your nail tips come with glue?

A: Most of our nail tip kits include only the tips – not glue, gel, or UV lamps. We make this clear in the product description and often include a note like “Nail glue not included” or “UV lamp needed.”

Why? Because different customers prefer different adhesives (nail glue, gel glue, acrylic powder, polygel). We want you to use the system that works best for you. We do sell adhesives separately, including base coats, top coats, and nail glue.

Q11: Can I reuse your nail tips?

A: Soft gel tips are generally designed for single use with proper adhesion. However, if you remove them carefully (soaking off rather than prying), you may be able to reuse them once or twice. ABS tips are more likely to crack upon removal. We do not guarantee reusability.

Q12: Do you sell individual sizes or only full kits?

A: Currently, we sell our nail tips in full kits (e.g., 240pcs, 450pcs, 504pcs) containing multiple sizes. We do not sell individual size packs. However, the kits are designed to give you enough of each size to last through many manicures. The most common sizes (e.g., 4, 5, 6) are usually the most abundant in each kit.

If you need only one specific size in large quantity, please contact us about wholesale options.

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3. Sizing & Fit

Q13: How do I know which size nail tip to choose?

A: Every nail tip kit we sell includes a size chart either in the product images or the description. Follow these steps:

1. Measure your natural nail bed at its widest point (in millimeters).

2. Compare your measurement to the size chart for that specific product (sizes vary by brand).

3. Choose the size that matches or is slightly larger – you can always file down a slightly too-large tip, but you cannot stretch a too-small tip.

If you are between sizes, we recommend sizing up.

Pro tip: For most brands, sizes 0–3 are for thumbs and larger fingers, sizes 4–8 cover index and middle fingers, and sizes 9–15 are for ring and pinky fingers. However, always check the specific chart.

Q14: What if the tips don’t fit my nail beds?

A: We understand that every nail is unique. If you order a kit and find that the sizes do not fit your nails well, you may return the unused portion within 30 days (see our Refund and Return Policy). We also offer kits with 15 sizes (broader range) and half-sizes (e.g., 6.5, 7.5, 8.5) to accommodate unusual nail shapes.

Q15: Do you offer tips for flat nail beds or curved nail beds?

A: Yes. We stock products for both.

• Flat nail beds: Look for tips described as “no C-curve,” “shallow curve,” or “straight.” These are specifically designed for naturally flat nails.

• Curved nail beds: Most standard tips have a natural C-curve. Our “deep C-curve” or “high curve” options are for very curved nails.

If you are unsure, email us with a photo of your natural nail (from the side) and we will recommend a specific product.

Q16: What is the difference between short, medium, long, and extra-long (XL/XXL)?

A: While lengths vary by brand, here are general guidelines (measured from cuticle edge to tip):

Check the product description for exact millimeter measurements.

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4. Application & Usage

Q17: How do I apply soft gel nail tips?

A: The exact steps vary depending on the product, but here is a general guide:

1. Prep your natural nails: Push back cuticles, lightly buff the nail surface, and wipe with alcohol or a dehydrator.

2. Select the right size tip for each finger.

3. Apply adhesive: Use nail glue (for press-on style) or gel glue (for gel-x style requiring UV/LED curing).

4. Attach the tip: Press firmly at a 45-degree angle, starting at the cuticle, then lower onto the nail bed. Hold for 10–30 seconds (for glue) or cure under UV/LED lamp (for gel glue).

5. Blend (if needed): File the seam where the tip meets your natural nail for a smooth transition.

6. Apply color and top coat as desired.

For detailed tutorials, please visit our blog (coming soon) or search for specific product names on YouTube.

Q18: Do I need a UV/LED lamp for your gel products?

A: It depends on the product:

• Gel polishes, gel base coats, gel top coats, and gel glues: YES, they require curing under a UV or LED lamp (typically 30–60 seconds). We do not sell lamps, but they are widely available.

• Regular nail polish (air-dry): NO lamp needed. These products dry naturally in 3–5 minutes. We clearly label which products are “air dry” vs. “UV/LED cure.”

Always read the product instructions before purchasing.

Q19: How long do your products last?

A: With proper application and aftercare, our products are designed to last:

These are estimates. Actual wear depends on your nail condition, application technique, and daily activities (e.g., frequent dishwashing or typing may shorten wear).

Q20: Can I use your nail tips with acrylic powder or polygel?

A: Absolutely. Our nail tips are compatible with all major nail enhancement systems:

• Acrylic powder and liquid monomer

• Polygel

• Dip powder

• Gel glue (gel-x system)

• Standard nail glue (press-on)

The pre-buffed or half-matte surface of many of our tips enhances adhesion for all of these systems.

Q21: How do I remove your nail tips?

A: The safest method depends on the adhesive used.

• For nail glue (press-on): Soak in warm soapy water or use a non-acetone remover. Gently pry off with a cuticle stick – do not force.

• For gel glue (UV-cured): File off the top coat, then soak in acetone for 10–15 minutes. The gel should become soft and peel off. Alternatively, use an electric file (e-file) for faster removal (professional use only).

• For acrylic or polygel: File down the product, then soak in acetone.

Never rip or pry off nail tips – this damages your natural nail plate.

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5. Shipping & Delivery

Q22: How long does shipping take?

A: We ship from our warehouse in Albuquerque, New Mexico. Estimated delivery times after dispatch:

These are estimates. During peak seasons (holidays, Black Friday) or due to carrier delays, delivery may take longer. We will update you if we become aware of significant delays.

Q23: Do you offer free shipping?

A: Yes, we offer free standard shipping on all US orders over **$35\ast \ast .Forordersunder$35, a flat rate of $4.99 applies. International shipping costs are calculated at checkout and vary by destination.

Q24: Do you ship to PO boxes or APO/FPO addresses?

A: Yes. We ship to valid USPS-recognized PO boxes and APO/FPO addresses via USPS. Please note that delivery to APO/FPO addresses may take significantly longer (15–30 days) due to military mail forwarding.

Q25: My tracking says “delivered” but I didn’t receive my package. What do I do?

A: First, check with neighbors, family members, or your building’s front desk. Sometimes carriers leave packages in unexpected locations (e.g., behind a bush, on a side porch).

If you still cannot find it:

1. Wait 2–3 days – sometimes carriers mark “delivered” early and actually deliver the next day.

2. Contact the carrier (USPS, UPS, FedEx) with your tracking number and file a missing package claim.

3. If the carrier confirms delivery to your correct address, we are not responsible for lost or stolen packages. However, we will do our best to help – email us with the details and we may offer a discount on a replacement order.

We strongly recommend using a secure shipping address (e.g., work address, locker, or a location with a doorman) if theft is a concern in your area.

Q26: What happens if my package is returned to sender?

A: Packages are typically returned to us for three reasons:

• Incorrect or incomplete address.

• Unclaimed at the post office after multiple delivery attempts.

• Refused by the recipient.

If a package is returned to us, we will notify you by email. You may choose to:

• Have it re-shipped – you will need to pay the shipping cost again (the original shipping fee is not refundable).

• Cancel the order – we will refund the product price minus the original shipping cost (which we paid and cannot recover).

We do not automatically re-ship returned packages without your consent.

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6. Returns & Refunds

Q27: What is your return policy?

A: We offer a 30-day satisfaction guarantee. You may return most products within 30 days of delivery for a refund (minus shipping and possible restocking fees). Please read our full Refund and Return Policy for details, including:

• Eligible vs. non-returnable items.

• How to request a Return Merchandise Authorization (RMA).

• Return shipping costs (customer pays for non-defect returns).

• Restocking fees for opened or used items.

Q28: Can I return opened or used nail tips?

A: Yes, within reason. If you opened the box and tried a few tips but they didn’t fit, you may return the unused majority. A 10–15% restocking fee may apply. Please see Section 2 of our Refund and Return Policy for the condition chart.

Q29: How long does it take to get a refund?

A: Once we receive your return and inspect it (typically 5–7 business days), we process the refund through Stripe. Refunds to credit/debit cards appear within 5–10 business days after we process them. The exact timing depends on your bank.

Q30: I received a damaged or defective product. What should I do?

A: We are very sorry if this happened. Please email us within 7 days of delivery at lynellelucila13811@gmail.com with:

• Your order number.

• Clear photos of the damage or defect.

• A brief description.

We will provide a prepaid return label and send a replacement or issue a full refund (including original shipping) within 2 business days. No restocking fee applies.

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7. Payments & Security

Q31: What payment methods do you accept?

A: We accept all major credit/debit cards (Visa, Mastercard, American Express, Discover, JCB, UnionPay), Apple Pay, Google Pay, and through Stripe, also Klarna and Afterpay (for US customers). We do not accept PayPal, cash, checks, or money orders.

Q32: Is it safe to enter my credit card information on your site?

A: Yes. Our site uses 256-bit SSL/TLS encryption (look for the padlock in your browser’s address bar). We do not store your full card number – that data is transmitted directly to Stripe, a PCI DSS Level 1 certified processor. Stripe is one of the most secure payment platforms in the world, used by millions of businesses.

For more details, see our Payment Methods and Privacy Policy pages.

Q33: Why was my card declined?

A: Common reasons include:

• Incorrect CVV or expiration date.

• Billing address mismatch (must exactly match your bank’s records).

• Insufficient funds.

• Bank fraud protection block (call your bank to authorize the transaction).

• Our fraud detection system flagged the order (e.g., unusual IP location).

If your card is declined, try another payment method or contact your bank. We cannot override bank decisions.

Q34: Do you offer “Buy Now, Pay Later” options?

A: Yes, US customers may use Klarna or Afterpay at checkout. These services split your purchase into 4 interest-free payments (or other terms). Approval is determined by Klarna/Afterpay, not by Blush Nails LLC. Please read their terms carefully.

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8. Wholesale & Bulk Orders

Q35: Do you offer discounts for salons or nail technicians?

A: Yes. We welcome wholesale partnerships. Please email lynellelucila13811@gmail.com with “Wholesale Inquiry” in the subject line. Include:

• Your business name and address.

• Your tax ID or resale certificate (if applicable).

• Approximate monthly volume.

• Which products interest you.

We will reply with a wholesale catalog and tiered pricing. Minimum orders typically start at 50 units per SKU.

Q36: Can I get custom branding or private label?

A: For large orders (minimum quantities apply), we can explore private label options. Email us to discuss your requirements.

Q37: I am a nail student. Do you offer educational discounts?

A: Yes, we offer a 15% discount to currently enrolled nail technology students. Please email us from your school email address with proof of enrollment (e.g., student ID, class schedule). We will provide a one-time discount code.

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9. International Customers

Q38: Do you ship internationally?

A: Yes, we ship to many countries worldwide. At checkout, enter your address to see if we ship to your location and to calculate shipping costs. If your country is not listed, please email us – we may be able to add it.

Q39: Will I have to pay customs duties or import taxes?

A: Yes. International customers are responsible for any customs duties, import taxes, VAT, or handling fees levied by your country. These are not included in our prices or shipping charges. Please check with your local customs office for an estimate before ordering. We cannot predict or pay these fees.

Q40: How long does international shipping take?

A: Typically 10–20 business days after dispatch, but customs clearance can cause delays. We ship via USPS First Class International, Priority International, or DHL depending on the destination. Tracking is provided for most countries.

Q41: Can I return international orders?

A: Yes, but you are responsible for return shipping costs (which can be expensive). We recommend measuring carefully and reviewing product details before ordering. See our Refund and Return Policy for full details.

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10. Technical & Troubleshooting

Q42: I forgot my order number. How can I find it?

A: Check your email inbox for your order confirmation (search for “Blush Nails” or “lynellelucila13811”). If you created an account, log in and view “Order History.” Still cannot find it? Email us with your full name and the email address used at checkout – we will locate your order.

Q43: The website is not loading properly. What should I do?

A: Try these steps:

1. Clear your browser cache and cookies.

2. Try a different browser (Chrome, Firefox, Safari, Edge).

3. Disable any ad-blockers or VPNs temporarily.

4. Try accessing from a different device or network.

If the issue persists, email us with a screenshot and the browser/device you are using.

Q44: How do I unsubscribe from your emails?

A: At the bottom of every marketing email we send, there is an “Unsubscribe” link. Click it, and you will be removed immediately. Please note that transactional emails (order confirmations, shipping updates, password resets) cannot be unsubscribed from because they are necessary for your purchase.

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11. Safety & Allergies

Q45: Can I have an allergic reaction to your products?

A: Yes, it is possible. Some individuals are sensitive to certain ingredients in nail products, including acrylates, HEMA, or fragrances. We strongly recommend performing a patch test before full application:

1. Apply a small amount of the product (e.g., base coat, gel, glue) to a small area of skin (e.g., behind your ear or inside your elbow).

2. Wait 24–48 hours.

3. If you experience redness, itching, swelling, or irritation, do not use the product.

If you have known allergies, read ingredient lists carefully (available in product descriptions). We also carry HEMA-free options for many products.

Q46: What should I do if I have a reaction?

A: Immediately remove the product (soak off if necessary). Wash the area with mild soap and water. If symptoms are severe (difficulty breathing, widespread rash), seek medical attention. Please also email us to report the reaction so we can track any potential issues with that batch.

Q47: Are your products safe during pregnancy?

A: While many of our products are non-toxic and low-odor, we are not medical professionals. If you are pregnant or nursing, we recommend consulting your doctor before using any nail enhancement products. Some doctors advise avoiding gel and acrylic systems due to the potential for fume inhalation during application and removal.

Q48: What is the proper ventilation for using gel and acrylic products?

A: Always use nail products in a well-ventilated area. Open a window or use a fan to circulate air. If you are sensitive to fumes, consider wearing a mask and using a desktop air purifier. Do not use products in a small, enclosed room without airflow.

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12. General Company Questions

Q49: Where is Blush Nails LLC located?

A: Our headquarters and warehouse are located at:
1209 Mountain Road Pl Ne Ste R, Albuquerque, NM 87110, United States.

We are an American company, and all orders ship from this location. We do not have retail storefront hours; we are an online-only retailer.

Q50: How can I contact you?

A: Our preferred contact methods are:

• Email: lynellelucila13811@gmail.com (fastest response, usually within 24 hours)

• Phone: (+1) 319 674 8202 (Monday–Friday, 9 AM – 5 PM Mountain Time)

Please do not use social media DMs for order-specific issues – we cannot guarantee a timely response. For returns, always use email.

Q51: Do you have a physical store I can visit?

A: Not at this time. We are an e-commerce company only. We may open a flagship store in Albuquerque in the future, but for now, all sales are through blushnails.fun.

Q52: Are you hiring?

A: We are a growing company and occasionally have openings in our Albuquerque warehouse or customer service team. Please email your resume to lynellelucila13811@gmail.com with the subject line “Job Application – [Position]” . We will reach out if there is a fit.

Q53: How can I stay updated on new products and sales?

A: The best way is to:

• Create an account on blushnails.fun (you will automatically receive occasional newsletters).

• Follow us on social media (links coming soon).

• Check the website regularly – we post new arrivals weekly.

We never spam your inbox. You can unsubscribe at any time.

Q54: Do you have an affiliate or influencer program?

A: Yes, we are building an affiliate program. If you have a following in the nail or beauty space (blog, YouTube, TikTok, Instagram), please email us with your channels and audience size. We will share our current program terms.

Q55: I love your products. Can I write a review?

A: Absolutely! We encourage honest reviews. You can leave a review directly on each product page after logging into your account. Reviews help other customers make informed decisions and help us improve our offerings. Thank you for your support.

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Still Have a Question?

We know we covered a lot. If you did not find your answer above, please reach out. We are real people, and we genuinely enjoy helping.

Email: lynellelucila13811@gmail.com
Phone: (+1) 319 674 8202

Response time: Within 24 hours (Monday–Friday), often much sooner.

Blush Nails LLC
Your trusted partner for premium nail essentials.

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Blush Nails LLC
1209 Mountain Road Pl Ne Ste R, Albuquerque, NM 87110 US
Phone: (+1)3196748202
Email: lynellelucila13811@gmail.com
Website: blushnails.fun