Refund and Return Policy

Our Promise: Quality Guaranteed, or We Make It Right.

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At Blush Nails LLC, your complete satisfaction is not just a goal – it is the standard by which we measure our success. We take immense pride in the quality of our nail tips, gel polishes, base and top coats, and professional tools. We rigorously test every product line before it reaches our warehouse in Albuquerque, New Mexico. However, we also understand that sometimes a product may not meet your expectations, arrive damaged, or simply not be the right fit for your nail art style.

That is why we have created a fair, transparent, and hassle-free Refund and Return Policy. We believe that buying beauty supplies online should be risk-free. Whether you are a salon owner ordering in bulk, a nail technician trying a new shape, or a DIY beginner, you deserve to shop with confidence.

Please read this entire policy carefully. It explains your rights, our obligations, and the simple steps to follow if you need to return an item or request a refund. By making a purchase on blushnails.fun, you agree to the terms outlined below.

1. Our 30-Day Satisfaction Guarantee

You have 30 calendar days from the date you receive your order to request a return or refund for most products.

We call this our Satisfaction Guarantee. If for any reason you are not completely happy with your purchase – the size doesn’t fit your nail bed, the shape isn’t what you expected, you ordered the wrong quantity, or you simply changed your mind – we will accept the return and issue a refund (less any applicable shipping fees or restocking charges, as noted below).

This guarantee applies to:

• Unopened or gently used products that are in resalable condition (see Section 2 for details).

• All nail tips, acrylics, gel polishes, base/top coats, tools, and accessories sold on blushnails.fun.

The 30-day window begins:

• On the delivery date confirmed by the carrier (USPS, UPS, FedEx, or DHL).

• If you believe your package was delivered later than the tracking shows, please provide proof (e.g., a note from your postal carrier).

⏰ Important: Requests initiated after 30 days from delivery will generally be denied. However, if you have extenuating circumstances (e.g., medical emergency, natural disaster), please contact us, and we will review your case compassionately.

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2. Eligibility for Returns

To qualify for a full refund (minus shipping), returned items must meet the following conditions:

Condition of Products

We accept returns of opened but gently used nail tips – we understand that you cannot tell if a size fits without trying. As long as the majority of the kit remains unused and in original packaging, we will work with you.

Timeframe

• Return requests must be submitted within 30 days of delivery.

• Returned items must be postmarked within 14 days of us issuing a Return Merchandise Authorization (RMA).

Proof of Purchase

• You must provide your order number (found in your confirmation email).

• For gift purchases, please have the original order number or the email address of the purchaser.

Original Packaging

• Please return items in their original packaging whenever possible. If the original box is damaged, use a sturdy shipping box to prevent further damage during transit.

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3. Non-Returnable Items

For hygiene, safety, and regulatory reasons, the following items cannot be returned unless they arrive damaged or defective:

1. Nail files, buffers, cuticle pushers, and metal tools – due to hygiene concerns.

2. Opened liquid products (base coats, top coats, primers, dehydrators, cuticle oils, nail glue, gel polish removers) – because we cannot verify that they haven’t been tampered with or contaminated.

3. Clearance or final sale items – these are marked clearly on the product page.

4. Gift cards – digital or physical.

5. Free samples or promotional items – these are given at no cost and cannot be exchanged for value.

6. Products damaged due to misuse, improper storage, or alteration (e.g., you mixed two polishes together).

7. Items returned after 45 days from delivery – even if the request was made within 30 days, if we do not receive the item within 45 days, the return may be refused.

If you are unsure whether your item is returnable, please contact us before initiating a return. We are happy to provide guidance.

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4. How to Initiate a Return (Step-by-Step)

We have streamlined the return process to be as simple as possible. Please follow these steps exactly to ensure fast processing.

Step 1: Contact Our Returns Department

Do not send your item back without authorization – it will not be processed and may be discarded.

Send an email to lynellelucila13811@gmail.com with the following subject line:

RETURN REQUEST # [Your Order Number]

In the body of the email, please include:

• Your full name

• Order number

• Date of purchase

• Product(s) you wish to return

• Reason for return (e.g., wrong size, damaged, changed mind)

• Clear photos or a short video showing the condition of the product(s) (especially if claiming damage or defect)

Example:

Subject: RETURN REQUEST # BLUSH12345
Body: Hello, I received order #BLUSH12345 on May 10, 2026. The AILLSA Short Almond Nail Tips 450PCS are too narrow for my nail beds. I only opened the box and tried 2 tips. The rest are untouched. Please advise on return. My order confirmation is attached.

Step 2: Receive Your RMA & Return Instructions

Within 1–2 business days, our team will reply with:

• A Return Merchandise Authorization (RMA) number (e.g., RMA-1001).

• The return shipping address (note: this may be different from our main warehouse address for returns).

• Any specific instructions (e.g., “please double-bag liquid items”).

• If you are eligible for a prepaid return label (see Section 5), we will provide it as a PDF attachment.

Do not write directly on the product packaging. Write the RMA number on the outside of the shipping box or on a label affixed to the box.

Step 3: Pack Your Return Securely

• Use the original packaging if possible, or a sturdy box.

• For nail tips, ensure they are in their tray or a sealed bag to prevent spilling.

• For bottles of liquid, seal each bottle in a separate zip-top bag to contain leaks.

• Include a printed copy of your RMA confirmation email inside the box.

Step 4: Ship the Package

• Affix the shipping label (if we provided one) or use your own shipping method.

• Obtain a tracking number and keep it. We are not responsible for lost returns that you ship without tracking.

• Drop off at your local post office, UPS Store, FedEx Office, or other carrier.

Step 5: Wait for Processing

Once we receive your return, please allow 5–7 business days for inspection and processing. You will receive an email notification when your refund is issued or if we have questions.

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5. Return Shipping Costs

Who pays for return shipping depends on the reason for the return.

If you use our prepaid label for a non-defect return (e.g., changed mind), we will deduct the cost of that label from your refund. The prepaid label is intended only for our error. Please be honest when selecting the reason for return.

Estimated Return Shipping Costs (Customer-Paid)

• Small package (< 1 lb): USPS First Class – $4.50to$6.50

• Medium package (1–3 lbs): USPS Priority or UPS Ground – $8.00to$15.00

• Large package (3–5 lbs): $15.00to$25.00

• International returns: Varies significantly – see Section 10.

💡 Tip: To save money, combine multiple returns into one package. Contact us first to ensure we can accept combined returns.

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6. Refund Processing & Timing

Once your return is received and inspected, we will process your refund. Refunds are issued to the original payment method via Stripe.

Refund Amount Calculation

Shipping charges: Original shipping fees are non-refundable unless the return is due to our error (damaged/defective/wrong item). If you received free shipping, the actual cost we paid to ship to you (typically $5–$10) may be deducted from your refund.

Refund Timing

The 5–10 day window is set by your bank or card issuer, not by Blush Nails LLC or Stripe. We release the funds immediately. If you haven’t seen the refund after 10 business days, please contact your bank first, then us.

Partial Refunds

In certain cases, we may issue a partial refund:

• The item is returned with obvious signs of use beyond “light” (e.g., half the nail tips missing).

• The original packaging is missing or severely damaged.

• The return is postmarked more than 14 days after RMA issuance (we may deduct a late fee).

No Refund Situations

We reserve the right to deny a refund and return the item to you (at your cost) if:

• The item is non-returnable per Section 3.

• The return is sent without an RMA number.

• The item is clearly used beyond reasonable trial (e.g., empty bottle, broken tips scattered).

• The return is postmarked more than 30 days after RMA issuance.

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7. Damaged, Defective, or Incorrect Items

We take product quality extremely seriously. However, despite our best efforts, shipping accidents or manufacturing errors can occasionally happen. If you receive a damaged, defective, or incorrect item, we will make it right at no cost to you.

What Qualifies as Damage or Defect?

• Shipping damage: Crushed boxes, broken nail tips, cracked bottles, leaking liquids.

• Manufacturing defect: Tips that are misshapen, sizes mislabeled, discolored polish, brush falling off.

• Incorrect item: You ordered almond but received square, or you ordered 450PCS but received 240PCS.

• Missing parts: The listing said includes glue or file, but your package did not contain them.

What Does NOT Qualify?

• Normal variations in color (monitor settings can change appearance).

• Slight differences in tip shape due to manual manufacturing (within tolerance).

• Items that were damaged by you (e.g., you dropped the bottle).

• Allergic reactions to products – please do a patch test before full application.

How to Report a Problem

You must notify us within 7 days of delivery for damage or defect claims. After 7 days, we may still help on a case-by-case basis, but we cannot guarantee a replacement.

Email: lynellelucila13811@gmail.com
Subject Line: DAMAGED / DEFECTIVE – Order # [Your Order Number]

Include:

• Your order number

• Clear photos of the damage or defect (multiple angles)

• A photo of the shipping box (showing any external damage)

• A brief description of the issue

Resolution Options

Once we review the evidence, we will offer one of the following:

1. Full refund (including original shipping).

2. Replacement (same item sent at no additional cost).

3. Store credit (if you prefer, plus a 10% bonus on the value as an apology).

We will provide a prepaid return label for the damaged item if we need it back (for small defects, we may simply refund and let you keep the item).

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8. Order Cancellations

We understand that sometimes you change your mind immediately after clicking “Place Order.” Here is how cancellations work.

Before Your Order Ships (Usually within 2 hours of order placement)

• Email us immediately at lynellelucila13811@gmail.com with URGENT – CANCEL ORDER # [Your Order Number] in the subject line.

• If our warehouse has not yet packed the order, we will cancel it and issue a full refund (no fees).

• Note: Orders placed after 2 PM MT may be packed the same day. We cannot guarantee cancellation if you wait.

After Your Order Ships

• Once shipped, we cannot cancel the order. You will need to follow the standard return process (Section 4) once the package arrives.

• You are welcome to refuse delivery – if the package is returned to us unopened, we will process a refund minus the original shipping cost (which we paid and cannot recover).

Subscription or Pre-Order Cancellations

For subscription products or pre-orders, you may cancel at any time before the item ships. Email us with your order details.

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9. Exchanges

We do not offer direct exchanges in the traditional sense (swap item A for item B). Instead, we recommend:

1. Return the unwanted item following the return process (you pay return shipping unless it’s our error).

2. Place a new order for the desired item.

This is faster and more reliable because:

• We cannot hold inventory for exchanges.

• You get your new item immediately instead of waiting for us to receive the return.

Exception: Wrong Item Shipped

If we shipped the wrong item, we will of course send the correct one without requiring a new order. You will receive a prepaid label to return the wrong item.

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10. International Returns

We proudly ship to many countries outside the United States. However, return logistics for international orders are more complex.

Eligibility

International customers have the same 30-day return window as US customers. However, you are responsible for:

• Return shipping costs to our US warehouse. We do not provide prepaid international labels.

• Customs and duties on the return shipment (if any). Mark the package as “Returned Goods” to avoid additional taxes.

• Risk of loss – we recommend using a trackable, insured shipping method.

Refund Amount for International Returns

• If the return is for a non-defect reason (changed mind, wrong size), we will refund the product price only. Original shipping and return shipping are not refunded.

• If the return is due to our error (damaged, defective, wrong item), we will refund the product price plus the original outbound shipping. We will also reimburse you for reasonable return shipping costs (up to $20 USD) upon presentation of a receipt.

Refund Timing

International refunds via Stripe can take 10–15 business days to appear on your statement due to cross-border processing.

For international customers, we strongly suggest contacting us before ordering if you are unsure about sizing or product compatibility. We are happy to provide detailed measurements and advice to minimize the need for returns.

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11. Wholesale & Bulk Order Returns

If you are a salon owner, distributor, or professional technician who placed a wholesale order (typically 50+ units of a single SKU), different terms apply.

Wholesale Return Window

• 15 days from delivery, not 30.

• Returns are accepted only for defective or damaged items, not for “changed mind” or “overstock.”

• Restocking fees: 20% for any authorized return.

Process for Wholesale Returns

Email lynellelucila13811@gmail.com with WHOLESALE RETURN – [Business Name] in the subject line. Provide your wholesale account number (if assigned), order number, and documentation of the issue.

We may require you to ship the return to a different address (our bulk inspection facility). Do not ship without authorization.

Discontinued or Clearance Items

Wholesale purchases of discontinued or clearance items are final sale – no returns accepted.

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12. Chargebacks & Disputes

A chargeback is when you ask your credit card bank to reverse a charge without first attempting to resolve the issue with us. We understand that chargebacks are a consumer right, but we ask that you contact us first before filing a dispute.

Why Contact Us First?

• 90% of issues can be resolved within 24 hours by email or phone.

• Filing a chargeback costs us time and fees, and it delays any refund you might receive.

• If you file a chargeback and we can prove the product was delivered and matched the description, the bank may rule in our favor, and you will receive nothing.

If You Do File a Chargeback

Please provide your bank with your order number and tracking information. We will cooperate fully with Stripe and your bank. However, if the chargeback is found to be invalid (e.g., you received the item but simply didn’t like it), we reserve the right to pursue collection and ban your account from future purchases.

We are reasonable people. Just talk to us. Email lynellelucila13811@gmail.com or call (+1) 319 674 8202.

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13. Frequently Asked Questions (FAQ)

Q: I threw away the original packaging. Can I still return?

A: Yes, as long as the product itself is in resalable condition. Pack it securely in any box. Please include your RMA number.

Q: How long do I have to ship the return after getting an RMA?

A: You must postmark the return within 14 days of receiving the RMA. After that, the RMA expires, and you will need to request a new one (subject to the 30-day window from delivery).

Q: Can I return a gift that someone bought for me?

A: Yes. The refund will go back to the original purchaser’s payment method. If you want store credit for yourself, please ask the purchaser to request that instead.

Q: Do you refund original shipping costs if I return an item?

A: Only if the return is due to our error (damaged, defective, wrong item). Otherwise, original shipping is non-refundable.

Q: I used a discount code. How is my refund calculated?

A: The refund will be based on the actual price you paid after discounts, not the full list price. For example, if you paid $10fora$20 item with a 50% off code, your refund is $10 (minus any restocking fee).

Q: What if my return gets lost in the mail?

A: If you used a tracking number, you can file a claim with the carrier. We are not responsible for lost returns that you shipped. If we provided a prepaid label, the package is insured, and we will file the claim on your behalf.

Q: Can I return items bought during a flash sale or Black Friday?

A: Yes, the same 30-day policy applies unless the sale page explicitly stated “final sale.”

Q: I have an allergic reaction to a product. Can I return it?

A: Opened liquid products are generally non-returnable for hygiene reasons. However, please contact us with details and photos of your reaction. We may offer a partial refund or store credit as a goodwill gesture.

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14. Contact Information for Returns

For all return, refund, and exchange inquiries, please use the following channels:

Returns Email (Fastest): lynellelucila13811@gmail.com
Phone: (+1) 319 674 8202 (Monday–Friday, 9 AM – 5 PM MT)
Returns Address: Provided with your RMA. Do not ship to the main warehouse without an RMA.

Mailing Address for Written Correspondence (not returns):
Blush Nails LLC
Attn: Returns Department
1209 Mountain Road Pl Ne Ste R
Albuquerque, NM 87110
USA

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Final Note

At Blush Nails LLC, we stand behind every product we sell. Our goal is not to hide behind fine print, but to build a relationship of trust with you. If you ever feel that our policy has been applied unfairly, please escalate your concern to lynellelucila13811@gmail.com with “Escalation” in the subject line. The owner will personally review your case.

Thank you for choosing Blush Nails LLC. We look forward to serving you for many years to come.

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Blush Nails LLC
1209 Mountain Road Pl Ne Ste R, Albuquerque, NM 87110 US
Phone: (+1)3196748202
Email: lynellelucila13811@gmail.com
Website: blushnails.fun