Contact us

We’re Here to Help. Reach Out Anytime.

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At Blush Nails LLC, we believe that great customer service is just as important as great products. Whether you have a question about a specific nail tip size, need help tracking an order, want to inquire about wholesale pricing, or simply need advice on which gel top coat works best with our soft gel tips, our dedicated US‑based support team is ready to assist you.

We know that nail art can be technical. That is why we do not just answer emails—we provide solutions. From troubleshooting lifting issues to confirming international shipping rates, we treat every inquiry with the same care and professionalism we would want for ourselves.

Please review the information below to find the fastest way to get the help you need.

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📍 Our Physical Location (Warehouse & Headquarters)

Blush Nails LLC
1209 Mountain Road Pl Ne Ste R
Albuquerque, NM 87110
United States

Important Note: This is our warehouse and administrative headquarters. While we do not currently offer a public retail storefront or will‑call pickup at this address, our team is present Monday through Friday to process orders, manage inventory, and handle customer service correspondence. If you need to return an item, please do not ship it to this address without first obtaining a Return Merchandise Authorization (RMA) number—see our Refund and Return Policy for instructions.

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📞 Phone Support

Phone Number: (+1) 319 674 8202

Our phone lines are open during standard business hours (Mountain Time) to assist with urgent questions, order modifications, or technical support.

• Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (MT)

• Weekends & Holidays: Closed. However, you may leave a voicemail, and we will return your call on the next business day.

• Best Time to Call: Midweek (Tuesday – Thursday) between 10 AM and 2 PM MT typically has the shortest wait times.

When you call, please have the following ready to help us serve you faster:

• Your order number (if applicable)

• The email address used to place the order

• A brief description of your question or issue

📱 International Callers: The phone number (+1) 319 674 8202 is a US‑based number. Standard international rates may apply depending on your carrier. If calling internationally is cost‑prohibitive, we strongly recommend using email or the contact form below.

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✉️ Email Support

Primary Email: lynellelucila13811@gmail.com

Email is the fastest and most reliable way to reach our support team for most inquiries. We typically respond within 24 business hours (often sooner).

For the quickest resolution, please use the following email subject lines:

Example of a good email:

Subject: PRODUCT QUESTION – AILLSA Short Almond Nail Tips 450PCS
Body: Hello, I have naturally flat nail beds. Will the double‑sided matte design work for me, or do I need a different shape? Thank you!

What to expect after you email us:

• An automated confirmation that we received your message (within minutes).

• A personalized reply from a real team member within 24 hours (Monday–Friday).

• If your issue requires escalation (e.g., a product defect investigation), we will provide a timeline and keep you updated every step of the way.

⚠️ Spam Filter Tip: To ensure our reply reaches you, please add lynellelucila13811@gmail.com to your address book or safe sender list. Check your spam/junk folder if you haven’t heard from us within 48 hours.

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📝 Online Contact Form

For your convenience, you may also use the contact form directly on our website at blushnails.fun/contact (coming soon). The form submits directly to our ticketing system, ensuring no message is lost.

If the form is not yet live, please use the email address above.

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💬 Live Chat (Coming Soon)

We are currently testing a live chat feature to provide real‑time support for quick questions like “What is the difference between your half‑cover and full‑cover tips?” or “Do you ship to Canada?”. Once launched, the chat icon will appear on the bottom right corner of every page on blushnails.fun. In the meantime, email is your best bet for fast, thorough answers.

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📱 Social Media & Messaging

While we maintain a presence on various social platforms, for security and privacy reasons, we do not process order‑specific requests or returns through social media DMs. Please use email or phone for anything related to payments, addresses, or order modifications.

However, you are welcome to follow us for inspiration, tutorials, and product launches:

• Instagram: @blushnails (coming soon)

• TikTok: @blushnails (coming soon)

• Pinterest: Blush Nails LLC

For general, non‑urgent questions, you can also DM us, but we will ask you to switch to email for any sensitive information.

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❓ Frequently Asked Contact Questions

To save you time, here are answers to the most common questions our team receives.

1. How long does it take to get a response?

Email: Within 24 business hours (usually faster).
Phone: Immediately during business hours, or voicemail callback next business day.
Social Media DMs: 1–2 business days (we recommend email for faster help).

2. I haven’t received my order confirmation. What should I do?

First, check your spam or junk folder. If it’s not there, email us at lynellelucila13811@gmail.com with the subject line MISSING CONFIRMATION and include the email address you used at checkout. We will resend the confirmation and verify your order status.

3. Can I change or cancel my order after placing it?

We process orders very quickly to ensure fast shipping. If you need to change or cancel, email us immediately with the subject line URGENT – CHANGE/CANCEL ORDER # [YourOrderNumber] . If the order has not yet been packed, we will do our best to accommodate. Once shipped, you will need to follow our standard return process (see Refund and Return Policy).

4. Do you offer technical support for product application?

Absolutely. We love helping customers perfect their technique. Email us with as many details as possible (product name, steps you followed, photos if relevant) and our nail tech experts will reply with troubleshooting advice.

5. I received a damaged or incorrect item. What now?

We are very sorry if that happened. Please email us within 7 days of delivery with:

• Your order number

• Photos of the damaged/incorrect item(s)

• The box and packing slip (if possible)

We will issue a prepaid return label (if needed) and send a replacement or refund promptly.

6. Is your phone number text‑enabled?

At this time, (+1) 319 674 8202 is for voice calls only. We do not offer SMS/text support for security reasons. Please use email for written communication.

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🏢 Wholesale & Bulk Inquiries

Blush Nails LLC welcomes partnerships with salons, spas, nail schools, and independent technicians.

What we offer wholesale customers:

• Tiered pricing based on volume (starting at 50+ units per SKU)

• Dedicated account manager

• Priority shipping options

• Custom label/branding opportunities for large orders (minimums apply)

To request a wholesale catalog and price list, please email lynellelucila13811@gmail.com with the subject line WHOLESALE INQUIRY – [Your Business Name] . Include:

• Your business name and address

• Tax ID or resale certificate (if applicable)

• Approximate monthly volume

• Products you are most interested in

We typically respond to wholesale inquiries within 2 business days.

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📢 Press, Media & Influencer Collaborations

Are you a beauty blogger, YouTuber, TikTok creator, or journalist? We would love to hear from you.

We offer:

• Press samples for honest reviews

• Affiliate programs (commission on sales you generate)

• Sponsored content opportunities

Please email lynellelucila13811@gmail.com with the subject line PRESS / MEDIA and include links to your channels, audience demographics, and a brief proposal.

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🔒 Privacy & Security Note

When you contact us, we treat your personal information with the utmost respect. We will never:

• Sell your email address or phone number to third parties.

• Ask for your full credit card number, CVV, or Stripe account details over the phone or email.

• Store sensitive payment information beyond what is necessary for processing your order (Stripe handles all payment data securely).

For more details, please review our Privacy Policy (available on our website).

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📬 Mailing Address for Written Correspondence (Not Returns)

If you need to send formal correspondence (e.g., legal notices, trademark inquiries, or checks) via postal mail, please use the address below. Do not send returns to this address without an RMA number – they will not be processed.

Blush Nails LLC
Attn: Customer Service / Correspondence
1209 Mountain Road Pl Ne Ste R
Albuquerque, NM 87110
USA

For any return shipments, you will receive a specific return address label with your RMA number.

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🌍 International Customer Support

We proudly serve customers around the world. If you are located outside the United States, please note:

• Shipping times and costs vary by country. See our Shipping Policy for details.

• Customs, duties, and taxes are the responsibility of the buyer. We cannot predict or pay these fees.

• Language support: Our team communicates in English. For translation assistance, we recommend using a free tool like Google Translate to draft your message, and we will do our best to understand and respond.

When emailing from outside the US, please mention your country in the message so we can provide accurate shipping or return guidance.

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✅ Our Commitment to You

We know that contacting a company can sometimes feel frustrating. At Blush Nails LLC, we work hard to make it the opposite. Every email is read by a human, every voicemail is returned, and every problem is taken personally.

Our response pledge:

• 24‑hour acknowledgment for all email inquiries (Monday–Friday).

• 2‑business‑day resolution for most issues (returns, replacements, questions).

• Zero runaround – if we don’t know the answer, we will find someone who does.

We are grateful for your business and your trust. Do not hesitate to reach out.

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Thank you for choosing Blush Nails LLC.

With care,
The Blush Nails Team

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Blush Nails LLC
1209 Mountain Road Pl Ne Ste R, Albuquerque, NM 87110 US
Phone: (+1)3196748202
Email: lynellelucila13811@gmail.com
Website: blushnails.fun