Shipping Policy

At Blush Nails LLC, we know that waiting for your nail supplies is exciting – and sometimes urgent. Whether you are a salon professional who needs to restock before a busy weekend, a nail technician with client appointments, or a DIY enthusiast eager to try a new set of almond tips, you want your order to arrive quickly and in perfect condition.

That is why we have built a shipping system that prioritizes speed, accuracy, and transparency. All orders are packed and shipped from our warehouse in Albuquerque, New Mexico, which allows us to serve customers across the United States and around the world efficiently.

Please read this Shipping Policy carefully. It explains our processing times, shipping methods, costs, international delivery, lost package procedures, and more. By placing an order on blushnails.fun, you agree to the terms outlined below.

1. Order Processing Time

Processing refers to the time between when you place your order and when we hand it to the carrier. This does not include transit time.

Business days: Monday through Friday, excluding federal holidays (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas).

Example: If you place an order on Thursday at 5 PM MT, it will likely be processed on Friday and ship on Monday (if Friday is a business day).

Note: During peak seasons (Black Friday, holiday sales, new product launches), processing may take 3–5 business days. We will post banners on the website if delays are expected.

Order Cutoff Times

• Same-day processing for expedited orders: Orders must be placed before 12:00 PM Mountain Time (MT) .

• Standard shipping: No cutoff guarantee, but we typically process all orders received by 2 PM MT the same day.

---

2. Domestic Shipping (United States)

We ship to all 50 US states, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. However, shipping times and costs vary by destination.

Standard Shipping (USPS First Class / Priority Mail)

• Tracking included: Yes, with USPS tracking number.

• Insurance: Up to $100 automatically included for Priority Mail shipments.

Expedited Shipping (UPS Ground / FedEx Ground)

• Tracking included: Yes.

• Insurance: Up to $100.

Express Shipping (UPS 2nd Day Air / FedEx 2Day)

• Tracking included: Yes.

• Insurance: Up to $100.

• Signature required: No by default, but you may request it at checkout (additional fee may apply).

Overnight Shipping (UPS Next Day Air / FedEx Standard Overnight)

• Tracking included: Yes.

• Insurance: Up to $100.

• Note: Overnight orders must be placed by 12:00 PM MT to ship same day. Orders after that will ship next business day.

---

3. International Shipping

We are proud to serve customers around the world. We ship to over 40 countries, including Canada, the United Kingdom, Australia, New Zealand, most of Europe, and many others. If your country is not listed at checkout, please email us – we may be able to add it.

International Shipping Methods

Important: Delivery times are estimates and do not include time spent in customs. Customs clearance can add days or even weeks, depending on your country. We have no control over customs delays.

Countries We Frequently Ship To

• Canada

• United Kingdom

• Australia

• New Zealand

• Germany, France, Italy, Spain, Netherlands, Belgium, Sweden, Denmark, Finland, Norway, Switzerland, Austria, Ireland

• Japan, South Korea, Singapore, Malaysia, Philippines

• Brazil, Mexico (may have additional customs restrictions)

If your country is not listed, please contact us.

International Shipping Restrictions

Some products cannot be shipped internationally due to restrictions on liquids, aerosols, or hazardous materials (e.g., certain gel polishes, primers, or removers). If a product cannot be shipped to your country, it will be indicated on the product page and at checkout.

---

4. Shipping Costs

Shipping costs are calculated based on:

• Weight of the package (including product weight and packaging).

• Dimensions (box size).

• Destination (domestic vs. international, zone).

• Shipping method selected.

You will see the exact shipping cost at checkout before you confirm your payment. There are no hidden fees.

Domestic Shipping Cost Estimates (Continental US)

These are estimates. Actual costs may vary based on your ZIP code and current carrier rates.

International Shipping Cost Estimates

International costs vary significantly by weight and destination. Always check the checkout page for an exact quote.

---

5. Free Shipping Offer

We want to make it easy and affordable to stock up on your favorite nail supplies.

Free Standard Shipping on US orders over $35

• Applies to standard shipping (USPS First Class or Priority) only.

• Does not apply to expedited, express, or overnight shipping.

• Does not apply to international orders (except Canada and UK may be added in the future – check website for current promotions).

• The $35 threshold is calculated before taxes and after any discounts or coupon codes.

Example: You purchase $40worthofnailtips.Youapplya15$34. Free shipping does not apply because the after‑discount total is below $35.

Free shipping offers may change during special promotions (e.g., Black Friday). Any changes will be clearly displayed on the website.

---

6. Order Tracking

Once your order ships, we will send a shipping confirmation email to the address you provided at checkout. This email contains:

• Your tracking number.

• A direct link to the carrier’s tracking page.

• The estimated delivery date (carrier estimate).

How to track your order:

1. Click the tracking link in the email.

2. Alternatively, log into your account (if you created one) and go to “Order History” – click the tracking number.

3. Copy the tracking number and paste it into the carrier’s website (USPS.com, UPS.com, FedEx.com, DHL.com).

Tracking updates: Domestic orders typically show tracking updates within 24 hours of shipment. International orders may take 2–5 days for the first scan.

If your tracking number is not working: Please wait 48 hours. Sometimes carriers are slow to update. If after 48 hours the number still shows “not found,” email us at lynellelucila13811@gmail.com with your order number.

---

7. Shipping Carriers

We use multiple carriers to ensure the best balance of speed, cost, and reliability.

We reserve the right to choose the carrier for your order based on weight, destination, and current service levels. If you have a strong preference for a specific carrier, please note it in your order comments, and we will try to accommodate (additional fees may apply).

---

8. PO Boxes, APO/FPO, and Military Addresses

PO Boxes: Yes, we ship to PO boxes within the United States via USPS. Please provide the correct PO box address format. UPS and FedEx cannot deliver to PO boxes.

APO/FPO addresses: Yes, we ship to military addresses via USPS. Please use the correct APO/FPO/DPO format with the appropriate ZIP code. Delivery times may be longer (15–30 days) due to military mail forwarding.

When shipping to APO/FPO:

• Do not select UPS or FedEx shipping methods – they will not be available.

• Use the “Standard Shipping” option (which routes to USPS).

• Include your full APO/FPO address with the unit number.

---

9. Shipping Delays and Force Majeure

While we strive to meet our estimated delivery times, delays can occur due to factors beyond our control, including:

• Carrier issues: Weather, sorting facility backups, staffing shortages, or vehicle breakdowns.

• Natural disasters: Hurricanes, floods, earthquakes, wildfires, or severe winter storms.

• Pandemics / public health emergencies: COVID-19 or future outbreaks.

• Customs delays (international orders).

• Holiday peak seasons (November–December).

• Political unrest or strikes.

If a delay occurs, we will:

• Notify you by email if we become aware of a significant delay (e.g., carrier service alerts).

• Provide updated tracking information as it becomes available.

• Not charge you extra for delays caused by force majeure.

We do not offer refunds or credits for shipping delays beyond our control. However, if your order is significantly delayed (e.g., more than 15 business days past the estimate for domestic, 30 days for international), please contact us, and we will investigate with the carrier.

---

10. Lost, Stolen, or Damaged Packages

Lost Packages

A package is considered “lost” if the tracking status has not updated for:

• 7 business days after the last scan for domestic shipments (USPS).

• 14 business days after the last scan for international shipments.

What to do:

1. Contact the carrier first with your tracking number. File a missing package claim if available.

2. If the carrier confirms the package is lost, email us at lynellelucila13811@gmail.com with the claim number.

3. We will either:

   • Resend the order at no cost (if the product is still in stock), or

   • Issue a full refund (including original shipping).

Note: We are not responsible for packages marked “delivered” by the carrier that you did not receive (see Stolen Packages below).

Stolen Packages

If your tracking shows “delivered” but you cannot find the package:

1. Check with neighbors, family members, or your building’s front desk.

2. Wait 2–3 days – carriers sometimes mark packages delivered early.

3. Check around your property (behind bushes, under doormats, side porch).

4. If still missing, file a police report (for theft) and contact the carrier.

Blush Nails LLC is not responsible for stolen packages after delivery confirmation. We recommend:

• Using a secure shipping address (e.g., work address, locker, or a location with a doorman).

• Requesting “signature required” at checkout (additional fee may apply).

• Installing a security camera or using a package locker service.

As a courtesy, we may offer a one-time discount on a replacement order, but we are not obligated to refund or replace stolen items.

Damaged Packages

If your package arrives visibly damaged:

1. Take photos of the box and the damaged product(s) before opening (if possible).

2. Inspect the contents – if products are broken, take close-up photos.

3. Do not throw away the packaging – the carrier may need it for inspection.

4. Contact us within 7 days of delivery at lynellelucila13811@gmail.com with photos and your order number.

We will provide a prepaid return label (if needed) and send a replacement or issue a full refund (including original shipping). See our Refund and Return Policy for more details.

---

11. Incorrect Shipping Address

You are responsible for providing a correct and complete shipping address.

If you realize you made a mistake after placing your order:

1. Email us immediately at lynellelucila13811@gmail.com with “ADDRESS CHANGE – Order # [Your Number]” .

2. If your order has not yet been processed or packed, we will update the address free of charge.

3. If your order has already shipped, we cannot change the address.

If the package is returned to us due to an incorrect address provided by you:

• We will notify you by email.

• You may choose to have it re-shipped (you will need to pay the new shipping cost).

• Or you may cancel the order and receive a refund for the product price minus the original shipping cost (which we paid and cannot recover).

We do not refund shipping costs for orders returned due to customer address errors.

---

12. Undeliverable and Returned Packages

A package may be returned to us as “undeliverable” for several reasons:

• Incorrect or incomplete address (e.g., missing apartment number, wrong ZIP).

• Recipient refused delivery (e.g., you rejected the package).

• Unclaimed at the post office (you did not pick it up after delivery attempts).

• Insufficient postage (rare, but possible for international customs fees).

What happens then:

• We will email you when the package is returned to our warehouse.

• You will have 14 days to choose either:

  • Re-ship to a corrected address – you pay the new shipping cost.

  • Cancel the order – we refund the product price minus the original shipping cost (and minus any return shipping fees we incurred).

If you do not respond within 14 days, we will consider the order abandoned and no refund will be issued.

---

13. Split Shipments

Sometimes, your order may be shipped in multiple packages. This happens when:

• Products are stored in different locations within our warehouse (rare).

• One item is on backorder (we will notify you).

• The order is very large and requires multiple boxes.

If your order is split into multiple shipments:

• You will receive a separate shipping confirmation email and tracking number for each package.

• You will not be charged extra for split shipments.

---

14. Customs, Duties, and Taxes (International)

For international customers:

All prices on blushnails.fun are in USD and do not include any customs duties, import taxes, VAT, or handling fees that may be levied by your country.

Who pays customs fees? You do. These fees are the responsibility of the buyer.

How are customs fees calculated? Based on the declared value of the shipment (the price you paid for the products plus shipping). Each country has its own threshold and tax rates.

What if I refuse to pay customs fees? If you refuse the package due to customs fees, the package will be returned to us. We will refund the product price minus:

• The original shipping cost (non-refundable).

• Any return shipping fees or customs fees charged to us (which can be significant).

Can you mark the package as a gift or lower the declared value? No. Doing so would be illegal under US and international law. We always declare the true value of the products.

Recommendation: Before ordering, check with your local customs office for an estimate of duties and taxes. Some countries exempt low-value shipments (e.g., de minimis threshold), while others charge VAT on all imports.

---

15. Shipping Restrictions

Some products cannot be shipped to certain locations due to carrier restrictions or local laws.

Products that may have restrictions:

• Liquids (gel polishes, base/top coats, primers, removers) – some carriers restrict liquids internationally.

• Aerosols – we do not sell aerosols currently.

• Large quantities (wholesale orders) – may require freight shipping.

Restricted destinations:

• We do not ship to countries under US sanctions (e.g., Cuba, Iran, North Korea, Syria, Crimea region of Ukraine).

• Some carriers do not ship to certain remote areas (e.g., some islands). If we cannot ship to your address, the checkout page will notify you.

If you believe your address should be eligible but the site says otherwise, please email us.

---

16. Holiday and Peak Season Shipping

During the holiday season (November 15 – January 5), shipping carriers experience significantly higher volumes. Delivery times may be longer than usual by 3–7 business days for domestic, and 10–20 days for international.

To ensure delivery by a specific date (e.g., Christmas), we strongly recommend:

• Ordering at least 2 weeks in advance for domestic standard shipping.

• Using expedited or express shipping for last-minute orders.

• Checking the carrier’s holiday shipping deadlines (usually posted in November).

Our warehouse processing times may also increase during peak seasons (3–5 business days instead of 1–2). We will post a banner on the website when delays are expected.

---

17. Contact Us About Shipping

If you have any questions about shipping, tracking, or delivery, please reach out. We are here to help.

Email (fastest): lynellelucila13811@gmail.com
Phone: (+1) 319 674 8202 (Monday–Friday, 9 AM – 5 PM MT)

When emailing about shipping, please include:

• Your order number.

• The full name on the order.

• A description of the issue (e.g., “Tracking hasn’t updated in 5 days”).

• Screenshots of the tracking page (if possible).

We typically respond within 24 business hours.

---

Summary of Key Points

---

Blush Nails LLC
1209 Mountain Road Pl Ne Ste R, Albuquerque, NM 87110 US
Phone: (+1)3196748202
Email: lynellelucila13811@gmail.com
Website: blushnails.fun